Frequently Asked Questions
We're here to give you peace of mind!
Are cell providers shutting down the 3G networks? Will this impact my alarm system?
It appears after several announcements, cell phone providers are starting to terminate the 3G band of cellular communication. If you are monitored via cellular communicator this may impact your monitoring as the 3G is cancelled in your area. Rogers has announced that it will be terminating 3G service in March of 2025 with most other carriers following suit by the end of 2025.
Is my alarm communicating via 3G? How do I find out? What steps do I take from here?
If our records indicate that your alarm is running on 3G, we will be contacting you via email. If you are not sure if your cell communicator is a 3G unit or have not received an email from us, please don't hesitate to call our office and we can confirm the status of your communicator.
If it is determined your alarm is using a 3G device, we are offering a discounted promotional price on a new LTE/5G communicator that will work with your current alarm system.